Hi, I'm Mitchell

I'm a technical writer specializing in developer documentation, documentation engineering, and developer experience. I build scalable documentation systems that help engineering organizations understand wide-ranging systems and components to ship faster and with more confidence.

Currently, I'm the Lead (and only!) Technical Writer at GoDaddy, where I founded and architected an internal developer documentation platform (with the help of a few developers) serving ~2,000 engineers across 10+ technical domains. I focus on information architecture, tooling, and automation (in addition to writing), using CI/CD pipelines and AI tooling to make documentation scale.

I work at the boundary between documentation and engineering. I'm not a developer. I don't write or review production code by hand (though I do know a tiny bit of Python and JavaScript), but I have enough fluency with development tools, practices, and systems to build working tools and proofs of concept using LLMs. That means I can move from problem to prototype independently, then hand off to a developer for the last mile instead of waiting for engineering bandwidth to get started.

I'm pretty flexible on most things. I might have opinions, but I listen and can be swayed with good, fact-based arguments. The exceptions are the Oxford comma and FAQs. You're not going to convince me to not use an Oxford comma or that FAQs are acceptable in technical documentation (with one limited exception). There aren't many hills I'll die on, but these are two.

Work Experience
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  • Apr2022 - Now
    GoDaddy
    Lead Technical Writer

    Founded and architected an internal developer documentation platform serving ~2,000 developers across 10+ technical domains, scaling to 776+ pages, and adopted by 170+ contributors.

    • Sole writer on the six-week migration from classic-developer.godaddy.com to developer.godaddy.com, GoDaddy’s public developer portal, from information architecture through OpenAPI spec quality
    • Established org-wide documentation standards using Vale (automated style linting), Diátaxis information architecture, and contribution workflow guides
    • Led an org-wide engineering efficiency program targeting a 25% reduction in developer cycle time across ~800 engineers
    • Designed and maintained an automated CI/CD quality system enforcing syntax validation, broken link detection, style linting, and redirect integrity checks
    • Built AI tools and workflows to identify documentation gaps based on PRs and Slack messages and automate writing first drafts and documentation reviews
    • Led consolidation of 120+ technology assessments and migrated 700+ pages of engineering guidelines while preserving link continuity
    • Edited engineering blog submissions
    • Provided company-wide guidance and roadshows on documentation best practices
  • Jun2021 - Feb2022
    Unqork
    Technical Writer | DevOps/Cloud Infrastructure

    Sole technical writer embedded with the DevOps team, documenting complex cloud infrastructure topics for a no-code PaaS/SaaS platform.

    • Collaborated with a team of eight technical writers to develop, redline, peer review, and edit end-user facing documentation
    • Documented AWS and Azure architecture, mTLS certificate setup, and AWS PrivateLink/Azure Private Link
    • Created and updated DevOps Architecture Confluence pages for internal team usage
    • Participated in Agile/Scrum sprint meetings using CI/CD methods
    • Tracked and updated project statuses in JIRA
  • Mar2020 - Jun2021
    Scientific Research Corporation
    Technical Writer I

    Collaborated with a team of four technical writers on defense and infrastructure documentation.

    • Developed, redlined, and peer reviewed SOPs, SOVTs, Software Base Loads, Sanitization procedures, Backup and Restore guides, and Software Test Plans
    • Created, updated, and edited documentation in DocBook using oXygen XML and TortoiseSVN
    • Collaborated with cross-functional teams including developers, engineers, SMEs, systems administrators, security specialists, and project leads
    • Obtained CompTIA Security+ certification within 3 months of hire
Case Studies
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